FAQ

How long does it take to receive my order?

Ellefson Coffee products are roasted to order, and orders are processed in batches roughly every 7-9 days. WITH shipping time, if you order in the beginning of an order cycle, it MAY take up to 3 weeks for your order to arrive. If it has been more than 3 weeks, and you have not received your coffee order, please email us at ellefsoncoffeeco@gmail.com as we take tracking very seriously and do not expect orders to be lost or arrive later than weather permits.

I didn’t receive a confirmation email. Did my order go through?

Outside of the confirmation provided by PAYPAL and in our checkout process, we do NOT send email or shipping confirmations. If your order went through, and the payment shows that it went through via PayPal, it was received. If you haven’t received your order, and followed all steps and guidelines above, please feel free to email us at ellefsoncoffeeco@gmail.com

International Shipping

Some countries charge a higher shipping rate than others. If you are unable to put your address in to calculate your order, please email us right away at ellefsoncoffeeco@gmail.com What will happen next is we can calculate your shipping address and also give you insight on the customs for your country.

If you have any order related issues or questions that are not addressed here, please feel free to contact us at ellefsoncoffeeco@gmail.com or fill out the form below!